Shipping policy

Low Tide Co. currently ships to addresses within the United States. Local pickup and local delivery are also available for eligible customers in the Ocean Springs area.

Order processing

In-stock Low Tide products are typically processed and prepared for shipment within 2–3 business days after payment is confirmed.

Made-to-order apparel and other on-demand products require additional production time before shipment. Estimated delivery information will be provided at checkout when available.

Orders containing both in-stock and made-to-order items may arrive in separate shipments.

Orders placed on weekends or holidays will begin processing on the next business day. During launches, limited releases, holidays, or periods of unusually high order volume, processing may take a little longer.

Processing and production times are separate from carrier transit time.

Shipping rates

Standard shipping is $5.99.

Orders totaling $75 or more before taxes qualify for free standard shipping.

Available shipping options and estimated delivery information will be displayed at checkout.

Local pickup

Free local pickup is available at Embellish in Ocean Springs.

Select local pickup at checkout. We’ll let you know when your order is ready and provide pickup instructions.

Please wait until you receive your pickup notification before heading to the store.

Local delivery

Local delivery is available for $5 on orders of $35 or more to eligible addresses within approximately 6 miles of Embellish in Ocean Springs.

If your address falls within the delivery area, the option will appear at checkout.

Local deliveries are generally left in a safe location at the delivery address unless other arrangements have been made. Customers are responsible for providing accurate delivery information and any instructions needed to access the property.

Delivery estimates

Standard shipping generally takes approximately 3–5 business days after fulfillment, depending on the destination and carrier.

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside Low Tide Co.’s control may affect delivery.

Made-to-order products may require additional production time before entering the carrier network.

Tracking

When your order ships, you will receive a confirmation email containing tracking information when available.

Tracking updates may take up to 24 hours to appear after the carrier receives the package.

Address accuracy

Customers are responsible for providing a complete and accurate shipping or delivery address at checkout.

Contact us immediately at livelowtide@gmail.com if you notice an error. We will make reasonable efforts to update the address before fulfillment begins, but changes cannot be guaranteed after an order has been processed, produced, shipped, or sent out for local delivery.

Low Tide Co. is not responsible for orders delivered to an address entered incorrectly by the customer.

Lost, delayed, or missing packages

If tracking shows that your package is delayed or has stopped updating, contact us at livelowtide@gmail.com and we’ll help determine the appropriate next step.

If tracking shows an order as delivered but you cannot locate it, please check with household members, neighbors, and the carrier before contacting us.

Low Tide Co. is not responsible for carrier delays or packages lost or stolen after confirmed delivery, but we’ll do our best to help resolve the situation.